Our focus is a complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund the money, provided the reasons are genuine and proved after investigation and the request is made within 14 days from the date of purchase. Please read the fine prints of each deal before buying it, it provides all the details about the services you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their order and request a refund from us of the remaining services (only in case of packages purchased), after deduction towards GST, statutory or government fee and full price of the services already booked/taken. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

• Customer can cancel the order at any time atleast 4 hours prior to the scheduled appointment and reschedule the same for a later time within 30 days from the date of such cancelled appointment/booking.
• No refund shall be provided in case of a no-show.
• No refund shall be provided in case of a single pre-paid booking voucher; however, the customers can transfer their pre-paid voucher for services to their friends and family during the validity period.
• The validity of the vouchers shall be as written on the individual voucher.  
• For cancellation, Customers can use cancellation options on the website or directly reach out the front desk of Amatrra and give a request in writing – physically or via email at atul.sharma@amatrraspa.com.
• Cancellations fee will be applicable on the orders which were initiated or fully or partially completed.

Refund Policy

• After confirmation of the investigation team and their positive feedback, the refund will be credited either on Amatrra balance in form of credit note or directly to Customer bank account within 15 working days, subject to standard Indian banking processing schedule, whichever mode is preferred by the Customer.
• Please note that all deductions, as per the Indian laws would be applicable.
• For any dispute or questions, please write to us at atul.sharma@amatrraspa.com.